General Terms & Conditions of Sale

General terms & Conditions of sale

The company TISSUS PLUS is registered in the Toulon trade register under number RCS 392 049 367.
Its postal address is Parc d'activités de L'Esquirol - 266 chemin de la Bayette - 83220 LE PRADET
His email address is contact@tissusplus.com.

Any order for a product appearing in the online store of tissusplus.com requires consultation and prior acceptance of these general conditions of sale. The click to validate the order implies full acceptance of these. This click has the value of "digital signature".


Preamble

The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of goods offered by TISSUS PLUS to the consumer.

Tissus Plus sells the fabric in multiples of 50 cm per width.
Tissus Plus respects the withdrawal period of 14 calendar days. During this period, the consumer can return, at his expense, the products which do not suit him.
Exceptions to the right of withdrawal : cut-to-size products, fabrics and ribbons, made-to-measure (see Article 3).



1. Terms of purchase

1.1 Products

The company TISSUS PLUS presents on its commercial website products for sale with the essential characteristics. They are offered within the limits of available stocks. In case of unavailability of a product after validation of the order, we will inform you by email.
Every effort has been made to ensure the accuracy of the information presented on tissusplus.com. TISSUS PLUS or its suppliers are not, however, responsible for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted, even if TISSUS PLUS became aware of the possibility of such damages. The names and brands of products and manufacturers are used for identification purposes only. The photos, descriptions and prices of the products are not contractual.

1.2 Prices

The prices of the products are indicated in Euros. They take into account the amount of VAT as well as any promotions on the day of the order.
The prices do not take into account any delivery costs. The delivery amount will be specified before the order is confirmed.

1.3 Adding a product to the cart

To add a product to the cart, you must access the product sheet, enter the desired quantity and click on the "Add to cart" button.
For products sold individually, such as coupons or supplies, a quantity corresponds to a product.
For products sold by cut, like the majority of fabrics on tissusplus.com, the sales unit is 0.5m (50 centimeters). A quantity is then equal to 0.5m. If you wish to order 1 meter of fabric, you will need to add 2 quantities to your cart.

1.4 Order

To place an order, you must first create your account if you are a new customer or log in with your email and password.
Orders are placed on the tissusplus.com website.
Once the cart has been validated, you must determine your address, delivery method and your payment method. This will close our sales contract.
You will receive a confirmation by email as soon as TISSUS PLUS has received the acknowledgment of receipt.
Your order is only validated when you receive the "Order Confirmation" and "Payment accepted" emails.
In the event of a payment or data problem, we reserve the right to block your order until the problems are resolved.

1.5 Payment method

You can pay for your order :
- by Credit card : Credit card, Mastercard or Visa through the CIC-Cybermut system.
- by Administrative mandate (reserved for French administrations).

Our payment system uses SSL protocol and is completely secure.
We do not have access to your bank details.

2. Terms of delivery


2.1 Delivery methods

- Colissimo La Poste
Deadline : 3 to 4 working days

- Mondial Relay
Deadline : 4 to 6 working days

- Pick up in store
Deadline : 10 working days

These times include order preparation and delivery to the place of delivery.

An email is sent to you :

- When your order is prepared
- When your order is shipped
- When your order is available in store

The products are delivered to the address indicated by the consumer on the order form and only to the geographic areas we serve.

2.2 Product delivery

In the absence of availability of one or more product(s) ordered during the preparation of the order, the customer will be informed as soon as possible. The remainder of the customer's order will then be canceled and the customer reimbursed for the amount of the items concerned.

2.3 Degradation during transport

All products leave our premises in perfect condition. The customer must notify the carrier (or the postman) of the slightest trace of shock (holes, traces of crushing, etc.) on the package and, if applicable, must refuse the package. A new identical product will then be returned to you free of charge.

The exchange of any product declared, a posteriori, damaged during transport, without any reservation having been made upon receipt of the package, cannot be taken into account.

As with any shipment, it is possible to experience a delay or for the product to go astray. In such a case, we contact the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If applicable, the merchant will be reimbursed by the carrier and deliver a new identical package at his expense.

We decline any responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products, bad weather or strike.

2.4 Delivery problem due to the carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of a "handwritten reserve", accompanied by the signature of the customer.

The consumer must at the same time confirm this anomaly by sending the carrier within two working days of the delivery date a registered letter with acknowledgment of receipt setting out the said complaints.

The consumer must send a copy of this letter to : 
TISSUS PLUS
Parc d'activités de L'Esquirol
266 chemin de la Bayette
83220 LE PRADET

Without this fact, we do not proceed to any trade.

2.5 Delivery errors

The consumer must formulate with TISSUS PLUS, the same day of delivery or at the latest the first working day following delivery, any claim of error of delivery and / or non-conformity of the products in kind or in quality compared to to the information on the order form.

Beyond this period, any complaint will be rejected. The formulation of this complaint with TISSUS PLUS can be made at this address :
TISSUS PLUS
Parc d'activités de L'Esquirol
266 chemin de la Bayette
83220 LE PRADET

Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release TISSUS PLUS from any liability towards the consumer.

In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to TISSUS PLUS as a whole and in its original packaging in impeccable condition at this address :
TISSUS PLUS
55 avenue Robespierre
83130 LA GARDE

To be accepted, any return must be reported and have the prior consent of TISSUS PLUS which, if agreed, will reship the package to the correct address.

The shipping costs are the responsibility of TISSUS PLUS, except in the event that the product does not correspond to the original declaration made by the consumer in the correct return direction.

3. Right of withdrawal

3.1 Principle

Tissus Plus respects the legal withdrawal period of 14 calendar days. During this period the consumer can return, at his expense, the products which do not suit him. This period runs from the day after the delivery of the consumer's order.

Exceptions to the right of withdrawal : cut-to-size products, fabrics and ribbons, made-to-measure.

3.2 Return of products

Any return must be reported in advance to TISSUS PLUS customer service by completing the following form : Withdrawal form.

This form should be returned to us :

- by email : contact@tissusplus.com
- or by post to the following address :

TISSUS PLUS
Parc d'activités de L'Esquirol
266 chemin de la Bayette
83220 LE PRADET

The product must be returned to the following address :

TISSUS PLUS
266 chemin de la Bayette
83220 LE PRADET

Tissus Plus recommends that consumers return their products by Colissimo with a recommendation or additional insurance guaranteeing them, where applicable, compensation for the products up to their real market value in the event of theft or loss of this merchandise.

This right of withdrawal is exercised without penalty, with the exception of return costs which remain the responsibility of the consumer.

The value of returned items "Exceptions to the right of withdrawal : cut-to-size products, fabrics and ribbons, made-to-measure" will then be refunded by re-crediting the bank account (shipping costs not refunded).

With the customer's agreement, the value of the return may be re-credited in the form of a credit note on the customer's account and will be deducted from the following order (s).

In the event of exercise of the right of withdrawal, Tissus Plus will make every effort to reimburse the consumer upon receipt of the products.

4. Other terms

4.1 Products warranty

TISSUS PLUS guarantees, in accordance with the legal provisions in force, the consumer, against any hidden defect and lack of conformity, resulting from a defect in material, design or manufacture affecting the products delivered and rendering them unfit for use.

The consumer has, in accordance with the legal provisions, a period of two years from the delivery of the goods to act against TISSUS PLUS.

He can choose between the repair or the replacement of his order.

However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless it is impossible, according to the method not chosen by the buyer.

The consumer is exempted from providing proof of the existence of the lack of conformity during the twenty-four months following the delivery of the goods. The legal guarantee of conformity applies independently of the commercial guarantee.

The consumer can decide to implement the guarantee against hidden defects in accordance with article 1641 of the Civil Code ; in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

Any warranty, contractual and/or legal, is excluded in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the consumer, such as in the event of normal wear and tear of the goods, accident or force majeure, or if the consumer has undertaken, on his own initiative, work to repair or modify the products.

The consumer is expressly informed that TISSUS PLUS is not the manufacturer of the products presented on its website.

4.2 Rights of use

The use of the brands present on the website is strictly prohibited.

4.3 Force majeure

None of the parties will have failed in their contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered as a case of force majeure any irresistible fact or circumstance, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.

The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware.

The two parties will then come together, within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than one month, these general conditions may be terminated by the injured party.

Expressly, are considered as cases of force majeure or fortuitous events, in addition to those which are usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport, earthquake, fires, storms, flood, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

4.4 Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.

4.5 No Waiver

The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in the context of these general conditions of sale cannot be interpreted for the future as a claim to the obligation in question.

4.6 Applicable law

These general conditions are subject to French law. This is the case for rules of substance as well as for rules of form.

In the event of a dispute or complaint, the consumer will first contact TISSUS PLUS to obtain an amicable solution.

4.7 Protection of personal data

All the data that you entrust to us is in order to be able to process your orders.

Under the law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, you have with TISSUS PLUS a right of rectification, consultation, modification and deletion of the data that you communicated to us. This right can also be exercised online.

4.8 Disputes

Any order placed through TISSUSPLUS.com entails the customer's acceptance, without any restriction, of the general conditions of sale of TISSUS PLUS.

In the event of sale to a legal person, any dispute relating to the sale (price, GCS, products, etc...) will be subject to French law before the Commercial Court of the head office of TISSUS PLUS.

The consumer can go to the online dispute resolution platform via the following link : Dispute resolution platform

4.9 Mediation

In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.

In the absence of an amicable agreement, the consumer has the possibility of referring free of charge the mediator of consumption to which the professional reports, namely the Association of European Mediators (AME CONSO), within a period of one year from the complaint writing addressed to the professional.

Referral to the consumer mediator must be made :
- either by completing the form provided for this purpose on the AME CONSO website : www.mediationconso-ame.com ;
- or by mail addressed to AME CONSO, 11 Place Dauphine – 75001 PARIS.