Orders

+ - WHAT IS THE AMOUNT OF DELIVERY CHARGES ON MY CART ?

The default carrier is Colissimo. The amount of shipping costs displayed in your cart therefore corresponds to this delivery method.

You can, during the ordering process, select another delivery method in order to lower this cost.

For more information and to know our different prices, see the Delivery page.

+ - HOW LONG DOES IT TAKE TO SHIP MY PACKAGE ?

In general, your package is prepared the working day following the order and is shipped the same day.
An email is sent to you during the preparation of the order and during the shipment.

+ - CAN I PICK UP AN ORDER IN STORE ?

We offer free delivery to our stores. When ordering, select "Pick up in store" as the carrier.

Then choose which store you want to pick up your order.

As soon as it is ready to be removed, we will send you an email.

Attention : The delivery time is approximately 10 working days (indicative time).

+ - WHAT ARE THE AVAILABLE PAYMENT METHODS ?

You can pay for your order by Credit Card, MasterCard, VISA or American Express via our secure system.

+ - I HAVE PROBLEMS ORDERING ONLINE, WHAT SHOULD I DO ?

For any online ordering problem, contact us via the contact form.

+ - MY ORDER IS IN "ERROR OF PAYMENT", WHAT SHOULD I DO ?

You have placed an order and you have received a "Payment error" email.

We invite you to try again to validate your order until the payment is accepted.
Check the validity date of your card and its ability to make online payments.
Also make sure to keep your mobile phone nearby in case we ask you for a 3DSecure code (sending the code by SMS).

If the amount of the order has been debited from your bank account, contact us via the contact form.